Retrofit valve actuator and good support solved the unsolvable ventilation challenge
A good collaboration between Hans Buch and CAS VVS solved a previously unsolved plumbing task.
The Challenge
Claus from CAS VVS was tasked at the beginning of the new year to fix a ventilation system for a customer. The customer, who had problems controlling the heat, had previously had other plumbing companies look at the task. However, none of them had managed to complete the work. Claus therefore wondered what had prevented the other technicians from solving the problem.
As the experienced plumber Claus is, he quickly found out why there was no heat in the system. It was the valve drive that was the issue. Claus therefore went on the hunt for a new drive, but his previous considerations still nagged at the back of his mind. Had the other plumbing companies given up because it was difficult to find a product that could replace the old one?
Claus knew he needed a little technical support to find the right drive for the customer’s system. With pictures of the probably 25-year-old valve drive and product number, he contacted Hans Buch.
The Solution
At Hans Buch, Claus got in touch with our product manager, Jytte. With her many years of experience in HVAC and good collaboration with our supplier Sauter, she quickly found a new valve drive that could replace the old one.
The choice fell on a self-adjusting valve drive from Sauter. A valve drive that Claus could install completely effortlessly and that would make his work as easy as pie. With the product, Claus also received a small video from Sauter that could show him how the valve drive worked and how quickly it could be installed.
Since the valve drive was in stock at Hans Buch in Albertslund, Claus could easily pick it up on his way to the customer. As a good service, Claus also received a warranty with the purchase, which ensured that he could return the valve drive if it unexpectedly did not fit in the installation.
“At Hans Buch, it is important to us that the customer succeeds with the task. We are therefore with them throughout the entire process.”
Jytte, Product Manager, Hans Buch A/S
The Result
With technical advice from Hans Buch, as well as the video from Sauter, Claus could easily and quickly replace the valve drive. The product fit perfectly, and Claus could quickly complete the work that no one before him had succeeded with. Due to his quick solution to the task, Claus had a very satisfied customer with a well-functioning ventilation system that can now control the heat.
With such a good collaboration, it is probably not the last time that Hans Buch and CAS VVS work together on a plumbing task.
“Hans Buch delivered what they promised, and there was nothing to complain about. If I have a defective valve or a defective drive, I will definitely contact Jytte from Hans Buch again.”
Claus, CAS VVS
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