FAQ
At Hans Buch customer service, we are always ready to help you with any questions you may have. We have gathered the frequently asked questions below, which can help you on your way.
Create a customer profile
If you wish to shop at Hans Buch, you must first and foremost have an account with us. With a “My Hans Buch” profile, you have the opportunity to get an overview of previous purchases and reorder. Click the button below to read more.
COMPANY INFORMATION & CONTACT
Roskildevej 8-10
2620 Albertslund
CVR: 75142412
EORI DK-75142412
Tel. 4368 5000
General inquiries: info@hansbuch.dk
Finance department: customer@hansbuch.dk
OIO/EAN/GLS: 5790002583506
WHAT IS THE DIFFERENCE BETWEEN INVOICE CUSTOMER AND PAYMENT CARD CUSTOMER?
As a payment card customer, you simply attach your payment card, which you then use every time you shop with us. As an invoice customer, you will be billed via invoice when you have made a purchase with us. You must apply to be registered as an invoice customer with Hans Buch when you create your account.
WHY DOES MY CARD NEED TO BE VERIFIED?
When you place an order with us, your card must be verified through VISA Verified. We do this for both your and our security.
WHERE CAN I FIND YOUR TERMS OF SALE?
You can find our terms and conditions of sale here
WHERE CAN I CONTACT YOU IF I HAVE QUESTIONS?
Customer service during opening hours Mon-Thu 8-16.15 and Fri 8-15:
You can call 43 68 50 00, write to kundeservice@hansbuch.dk or write in the chat on the webshop, which you can find in the lower right corner.
CAN YOU DELIVER ABROAD?
Yes. However, the delivery time will vary depending on the destination.
WHERE CAN I SEARCH FOR PRODUCTS?
If you already know what you need, you can search for it directly in the search field at the top.
WHERE DO I CONTACT YOU IF I WANT ADVICE?
If you would like to know more about our advice, you can contact us by phone or email, which you can find under our Customer Service at the top of the page.
