Privacy and cookies at Hans Buch
At Hans Buch A/S, we take care of your personal data. This privacy policy describes how we collect, use and protect information about you when you visit hansbuch.dk, shop with us, create a customer account, subscribe to our newsletter or contact us.
We only process personal data when it is relevant to your activities with Hans Buch, and we process the information in accordance with applicable data protection legislation.
Data controller
Hans Buch A/S is the data controller for the processing of personal data on hansbuch.dk.
Hans Buch A/S
Roskildevej 8-10
2620 Albertslund
CVR: DK-75142412
E-mail: kundeservice@hansbuch.dk
Telephone: +45 43 68 50 00
What information do we collect?
We may collect and process personal data when you:
- visit our website
- complete a purchase
- create a customer account
- subscribe to our newsletter
- send questions, complaints or feedback
- take part in competitions or campaigns
- review our website or our services
The information we process may include:
- name
- email address
- telephone number
- postal address
- delivery address
- payment details
- order and purchase history
- information about your use of the website
- information you send to us via forms, email or other means of contact
We only collect the information necessary for the specific purpose.
Purposes of processing
We process personal data in order to:
- process and deliver orders
- handle payment, delivery, complaints and customer service
- create and administer customer accounts
- respond to enquiries
- send newsletters if you have given your consent
- improve our website, products and services
- analyse the use of hansbuch.dk
- target relevant communication and marketing where permitted
- comply with legal obligations, e.g. accounting regulations
Legal basis for processing
We process your personal data on different legal bases depending on the situation.
When you shop with us, we process information because it is necessary to fulfil an agreement with you or the company you represent.
When we retain information for accounting purposes, we do so to comply with a legal obligation.
When you subscribe to our newsletter, we process your email address on the basis of your consent. You can withdraw your consent at any time by unsubscribing via the link in the newsletter.
When we use cookies for statistics, analysis or marketing, we do so on the basis of your consent, unless they are necessary cookies.
When we process information to improve our website, services or customer communications, the processing may be based on our legitimate interest in operating and developing Hans Buch’s business and digital solutions.
Cookies
A cookie is a small data file stored on your computer, tablet or mobile phone. Cookies are used, among other things, to recognise your device, remember your choices and analyse how the website is used.
Cookies cannot spread viruses or other harmful programmes.
Hans Buch uses cookies to:
- make the website function correctly
- remember previous choices and settings
- improve the user experience
- analyse traffic and use of the website
- support relevant marketing and communication
Google Analytics and marketing cookies
Hans Buch uses Google Analytics and marketing cookies to analyse how hansbuch.dk is used. This helps us understand activity on the website and improve content, features and the user experience.
Google Analytics can set both persistent cookies and session cookies.
Persistent cookies can, among other things, show whether a user returns, which website the user came from and which search engine was used. Persistent cookies are stored until they expire or until you delete them yourself.
Session cookies are used, among other things, to show when and for how long a user is on the website. Session cookies expire when you close the tab or browser.
How to reject or delete cookies
You can reject or delete cookies in your browser at any time.
In most browsers, you can change the cookie settings, block cookies from specific websites or delete cookies that have already been stored. You can also delete individual cookies or all cookies on your device.
If you delete all cookies, please be aware that saved usernames, passwords and other settings on websites may also be deleted.
If you do not want your visit to be recorded by Google Analytics, you can use Google’s Opt-Out Browser Add-on. Please be aware that this may also affect recording on other websites that use Google Analytics.
Newsletter
If you sign up for Hans Buch’s newsletter, we use your email address to send you news, inspiration, offers, guides, instructions and other relevant information.
You can unsubscribe from the newsletter at any time via the unsubscribe link at the bottom of the newsletter.
If the processing is based on your consent, you always have the right to withdraw your consent.
Competitions
If you enter a competition with Hans Buch, we process the information you provide in connection with your participation.
If you win, we may contact you using the contact details you have provided. In this connection, we may process information such as your email address, telephone number and address in order to send the prize.
If we do not receive the necessary delivery information within the stated deadline, the prize may be passed on to another winner.
Disclosure of information
Hans Buch does not disclose personal data to third parties unless this is necessary to provide a service, fulfil an agreement, comply with legislation or you have given your consent.
We may use partners and data processors that process information on our behalf. These may, for example, be providers of hosting, payment solutions, email, newsletters, analytical tools, shipping or IT systems.
Such providers may only process information on the instructions of Hans Buch and must protect the information in accordance with applicable rules.
Retention of personal data
We only retain personal data for as long as necessary for the purpose for which the information was collected, or for as long as we are required to do so by law.
Information about purchases and accounting may be retained for the period required under accounting legislation.
Information processed on the basis of consent is generally retained until you withdraw your consent, unless we have another lawful basis for continued retention.
Enquiries to customer service are retained for as long as necessary to process the matter and document the dialogue.
Protection of personal data
We process your personal data confidentially and implement technical and organisational security measures to protect the information against unauthorised access, loss, misuse or alteration.
We continuously work to ensure that personal data is handled responsibly and with due regard for your rights.
However, data transmission via the internet can never be guaranteed to be 100 per cent secure. When you send information digitally, you therefore do so with the ordinary risks associated with electronic communication.
Your rights
You have a number of rights under data protection legislation.
You have the right to:
- gain insight into the personal data we process about you
- have inaccurate information corrected
- have personal data deleted in certain cases
- have the processing of your data restricted in certain cases
- object to the processing of your data
- have your data provided in a structured format if the conditions for data portability are met
- withdraw your consent if the processing is based on consent
If you wish to exercise your rights, you can contact us at kundeservice@hansbuch.dk.
Complaints
If you are dissatisfied with our processing of your personal data, you have the right to complain to Datatilsynet.
However, we encourage you to contact us first, so that we have the opportunity to answer your questions or correct any errors.
Contact
If you have any questions about this privacy policy or Hans Buch’s processing of personal data, you are welcome to contact us.
Hans Buch A/S
Roskildevej 8-10
2620 Albertslund
CVR: DK-75142412
E-mail: kundeservice@hansbuch.dk
Telephone: +45 43 68 50 00
Last updated: 28 April 2026